Quality policy
1. PURPOSE
The purpose of this document is to define a clear and specific quality policy for Procesni inženiring.
The quality policy provides a general foundation and guidance for decision-making in everyday work and at all levels of the company, particularly in matters related to quality. It defines the scope and limits of what is acceptable when deciding on specific activities. It provides a basis for addressing recurring everyday situations and problems that need to be resolved as they arise.
2. SCOPE
This quality policy applies to Procesni inženiring d.o.o.
3. QUALITY POLICY
At Procesni inženiring, we believe that quality is essential to business success. We have therefore integrated it into every aspect of our operations. On this basis, we have defined a quality policy that forms the foundation of our quality management system and provides the basis for setting quality objectives. The company director is responsible for developing, implementing, updating and communicating the quality policy and is its foremost advocate. The key elements of our approach to quality are expressed in the following principles:
Customer focus. We share the value we create through our work with our customers. Recognising this interdependence, we are committed to supplying our customers exclusively with products and services of the highest quality. Our goal is not only to meet our customers’ requirements and expectations, but to exceed them.
Management commitment. The company director and management team are committed to implementing the quality policy. Management is also committed to ensuring that our operations comply with applicable legislation, subordinate regulations and the requirements of ISO 9001. The company director ensures the availability of material and non-material resources, suitable working conditions and an organisational climate that enables our employees to participate fully and actively in implementing the quality management system.
Employee engagement. We strive to attract and retain highly motivated and capable employees. As an engineering company, we recognise that employees who communicate well and are comfortable working with others are essential to the high quality of our services. Through delegation, empowerment and continuous professional development, we aim to achieve their full involvement in ensuring the quality of our products and services, while developing and enhancing their competencies.
Process approach and continual improvement. We deliver our products and services through clearly defined processes embedded in the company’s organisational structure. For each process, we have defined its owner, method of execution, expected outputs, required resources and evaluation methods. Through this process approach, we aim to deliver products and perform services in a timely, efficient and comprehensive manner. Our processes and their evaluation encourage evidence-based decision-making, corrective action and continual improvement of our processes, products and services.
Expertise and professional ethics. In our work, we uphold and pursue a commitment to expertise, professional standards and professional ethics. We expect and encourage employees to keep up with developments and continue learning in their respective fields. We recognise that these elements are essential to providing our customers with quality products and services.
Developing relationships with partners. We have developed strong, long-term relationships based on trust with certain customers and suppliers of complementary products and services. We recognise the importance of these relationships to our future business and development. We also aim to develop and strengthen high-quality, close relationships with new organisations and individuals willing to cooperate.
We have defined this quality policy in line with the company’s purpose, its business context and our strategic direction. This document provides the starting point for setting specific quality objectives.